Terms And Conditions

Printlogik Ltd, registered in England and Wales, company number 14982540 Registered office: 11 Hind Avenue, Breaston, Derbyshire, DE72 3DG, United Kingdom VAT registration number: GB444711405

Version 2.0 - last updated 30 September 2026

This page, together with any documents referred to on it, sets out the terms on which we supply products and services through printlogik.co.uk and any other ordering platform we provide, including custom quotations, order forms and interactive price lists.

Please read them before placing an order. By placing an order, whether through our website or by other means, you agree to be bound by them.

Most of our customers are businesses. Where a term applies only to business customers, or only to consumers, it says so. Nothing in these terms affects the statutory rights of a consumer. If any term here conflicts with a consumer's statutory rights, those rights prevail.

These terms should be read with our Privacy Policy, Cookie Policy, Acceptable Usage Policy, Returns Policy and Shipping Policy.

To keep a copy, print this page - Ctrl+P on Windows, Cmd+P on macOS.

1. Information about us

This site is operated by Printlogik Ltd ("we", "us", "our"), registered in England and Wales under company number 14982540. Our registered address is 11 Hind Avenue, Breaston, Derbyshire, DE72 3DG, UK. Our VAT registration number is GB444711405.

Contact us at support@printlogik.co.uk or 01332 890222. Data protection enquiries: dpo@printlogik.co.uk.

2. Your status

By placing an order you confirm that:

• you are legally capable of entering into a binding contract, and
• you are at least 18 years of age.

In these terms "the Client" includes, where the context allows, your assignees, sub-licensees and successors in title.

All contracts, whether verbal or written, are accepted on the basis that these terms are the only ones that apply. Business customers: any terms you seek to impose, including on a purchase order, do not apply unless we have agreed them in writing.

Unless you give us prior written notice, email confirmation and recorded telephone confirmation of an order will form a contract in law.

3. How the contract is formed

Your order is an offer to purchase. All orders are subject to our acceptance.

The contract is formed only when we send you an order confirmation or invoice. Once formed, the terms of the contract cannot be changed without our written consent.

4. Your responsibilities

Artwork and uploads. When you upload material to our site you must comply with the content standards in our Acceptable Usage Policy.

You confirm that you own the rights in any artwork, images, text, logos or fonts you supply, or have permission to use them for your order, and that reproducing them will not infringe anyone's rights.

Business customers: you agree to indemnify us against any claim arising from libel, or infringement of copyright, patent, design or any other proprietary or personal right, in material we print for you. This indemnity extends to amounts paid on legal advice in settlement of a claim, and to our reasonable legal costs.

Work we may decline. We are not required to print any material which, in our opinion, is or may be illegal, libellous, inappropriate, or an infringement of a third party's rights. This extends to material of an extreme nature, and to political material, whether for an individual candidate or a party. We may also decline material which, in our opinion, could damage our reputation or that of our agents. Where we decline after production has begun, we will charge only for work already carried out.

We may remove any uploaded material that does not comply with our Acceptable Usage Policy, and we may disclose your identity to a third party who claims that material you uploaded infringes their rights.

Keep your own copies. Material is uploaded at your own risk and you should retain your own copy of everything you send us. We exclude liability for uploaded material lost or damaged during or after upload, except where caused by our negligence.

Other people's personal data. Only supply someone else's personal information where they have consented to you doing so for the products or services ordered. We process and store personal information in accordance with our Privacy Policy.

File preparation. Follow the artwork preparation guidance on our site. We accept no responsibility for poor results caused by files that do not meet it. Our knowledge centre has further guidance, and we would always rather you asked us first.

Client-supplied stock. Where you supply your own stock, we are not liable for work being less than reasonably satisfactory as a result of defects in, or the unsuitability of, that material. We assume supplied quantities allow for normal spoilage; where they do not, we are not liable for any shortfall. Suitability of the product for its intended purpose rests with you.

5. Proofing and sign-off

You are solely responsible for proofing and signing off print-ready artwork. Sign-off occurs when you reply to an email containing print-ready artwork confirming it may go to print, or approve it through our automated process.

We do our best to spot problems and to tell you about them, but once artwork is signed off we are not liable for content or artwork errors in the finished work, unless the error arose from our production process. Where it did, we will agree a remedy with you.

Proofs are not colour accurate. They are issued for content checking only.

6. Copyright and ownership

While we are working on it, the design is ours. We retain copyright in all design material we create - including logos, artwork and layouts - until the work is complete and paid for in full.

On completion and payment in full, copyright in the finished design passes to you. From that point the design is yours to use, reproduce and amend as you wish, and you do not need our permission to do so.

Until then it does not. Where our work has been reproduced and payment has not been made, copyright remains ours and we may charge for that reproduction under the Copyright, Designs and Patents Act 1988.

What does not transfer. Three things stay outside the transfer above:

• Our own tools and templates - any underlying working files, scripts, templates or production assets we use across multiple clients remain ours. You receive the finished design, not the machinery that made it
• Third-party licensed material - fonts, stock photography, illustrations and icons we license for your project are governed by the licence granted by their owner. We will pass on the benefit of that licence where it allows us to, and will tell you where it does not. We cannot transfer rights we do not own
• Rights in concepts we presented but you did not buy - unused routes and rejected concepts remain ours

If you need a design to be unambiguously and exclusively yours, including any underlying assets, tell us before we start and we will quote accordingly.

Our imprint. Unless you ask us in writing not to, work may carry the Printlogik imprint, positioned at our discretion.

Marketing. We may retain printed copies and artwork of work we produce and use them to promote our business. Tell us if you would rather we did not, and we will not. Your statutory rights are not affected.

7. Production and delivery times

Where you are on payment-in-advance terms, production begins when both of the following are met:

• you have made payment and we have received it, and
• you have uploaded artwork and we have accepted it, or you have approved artwork we sent you as print-ready.

Where you are on Net30 terms, only condition 2 applies.

If these are met after 12pm on a production day, production begins the next production day.

Unless something outside our reasonable control intervenes, your order is dispatched on the last production day of the service level you chose:

Same Day dispatch does not guarantee same day arrival; courier delays can add a day.

Larger quantities and complex finishing take longer. We will tell you during the ordering process.

Production days are Monday to Friday. We do not operate on UK public holidays.

8. Delivery

Finished orders are dispatched by courier for next day delivery. Some postcodes take 3 to 5 working days and may carry an extra charge: Northern Ireland (BT), Scottish Highlands & Islands (AB31-38, AB41-45, AB51-56, FK19-21, HS, IV, KA27-28, KW, PA20-88, PH5-10, PH15-26, PH30-44, ZE), Isle of Man (IM) and Isle of Wight (PO31-41).

Deliveries outside the UK take longer and carry additional charges, which we will tell you about where we can. You are responsible for any customs duties and handling charges.

Risk in transit. Your order remains our responsibility until it is delivered to you or to someone you have nominated to receive it. If it is lost or damaged in transit, contact us and we will reprint or refund in line with our Returns Policy. This applies to consumers as a matter of law, and we apply it to business customers as a matter of policy.

Where you arrange your own collection or nominate your own courier, risk passes to you when the goods leave our premises.

Incorrect addresses. Where delivery fails because we were given an incorrect address, the courier returns the goods to us and we may charge to re-dispatch them. We are not liable where the parcel was delivered to the address you provided.

Temporary addresses. Delivery to hotels, exhibition venues and conference centres is at your risk.

Non-delivery. Tell us as soon as you reasonably can, and in any event within 7 days, if an order has not arrived, so we can investigate while the courier's records are still available. We will recover or reprint the items at no charge. This is not a deadline that removes a consumer's statutory rights.

9. Quality, colour and quantity

Colour. Colour variation is inevitable in print manufacturing. Screen colours will not match printed colours, because digital and print use different colour gamuts. We are not required to guarantee an exact colour or texture match to any proof or existing copy supplied.

Ink tolerances in four-colour printing mean slight variance is unavoidable. Pantone spot colours cannot be reproduced exactly in the full-colour process.

Most of our presses are calibrated and tested to ISO 12647-2. Where those tolerances have been maintained, we will not uphold a dispute about colour.

Quantity. Unless agreed otherwise in writing, we may deliver up to 10% over or under the quantity ordered and will invoice the quantity actually delivered. Tell us before ordering if you need an exact quantity and we will quote accordingly.

10. Payment

We collect payment during checkout for orders placed through our website. Payments are processed by Stripe; we do not see or store your full card details.

If you pay by BACS, we do not begin production until payment has cleared.

We work on payment in advance terms with most clients unless otherwise agreed. Where we believe a Net30 arrangement would suit both parties, we will discuss it with you.

All payments are subject to VAT where applicable. Organisations outside the UK may be subject to different rates.

Prices and quotations. Prices on our website and in quotations are initial estimates and may change in light of new project information or a revised brief. Quotations are valid for 30 days.

Prices for physical products include delivery to the address or addresses you choose.

11. Late payment - business customers

This section applies to business customers only. It does not apply to consumers.

Where an invoice is not cleared by its due date, late payment charges apply from the first day it is overdue, without prior notice, in line with the Late Payment of Commercial Debts (Interest) Act 1998 and the Late Payment of Commercial Debts Regulations 2013:

• interest at 8% above the Bank of England base rate, applied annually from the first overdue day
• a fixed recovery fee: £40 for debts up to £999.99, £70 for debts of £1,000 to £9,999.99, £100 for debts of £10,000 or more

We may also recover our costs of collection, including correspondence charges of not less than £15.50 plus VAT per item, bank charges, debt recovery agency fees, legal fees and court fees.

Net30 accounts. If invoices are not paid in full by the agreed date we may return you to payment-in-advance terms without prior warning, and we will not start new work until outstanding invoices are cleared.

12. Insolvency and our lien - business customers

This section applies to business customers only.

Where a customer is unable to service its debts in the ordinary course of business, including on liquidation, the issue of a winding-up petition, or a bankruptcy petition, then without prejudice to our other remedies we may:

• decline to proceed further with the contract or any other work
• charge for work already carried out, whether complete or not, and for materials purchased, as an immediately due debt
• retain any goods, stock or property of yours in our possession, whether worked on or not, and after 14 days' notice from the first day the debt became overdue, dispose of it as we see fit. You are responsible for disposal costs. Where we resell, we will apply the proceeds to the debt

13. Cancellation and postponement

An order is firm from the date of confirmation.

• Where work has progressed, you are liable for payment in full as quoted or invoiced, and no refund is due.
• Where work has not commenced but payment has been made, we will refund you less a cancellation fee. Our standard cancellation fee is 25% of the invoice total, and any discount applied to the invoice is also recovered. We review partial refunds case by case and reduce fees where it is fair to do so.
• Where you have overdue debts with us, payments are applied to those debts and no refund is made.

Consumers. Because our work is made to your specification, the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply - see our Returns Policy. Where we charge a cancellation fee to a consumer, it will not exceed the costs we have actually incurred and committed.

14. Claims

Claim for damage, non-delivery or shortage within 7 days of delivery.

We are not liable for a claim notified late, unless you can show to our reasonable satisfaction that it was not possible to notify us in time and you did so as soon as reasonably practicable afterwards.

We may ask for photographs of several samples showing the damage or defect, and ask you to retain the product for up to 30 days for inspection by us or our representatives.

Consumers. This section does not limit your statutory rights under the Consumer Rights Act 2015, including your short-term right to reject goods that are not of satisfactory quality, fit for purpose or as described.

15. Our liability

We do not exclude or limit our liability:

• for death or personal injury caused by our negligence
• under section 2(3) of the Consumer Protection Act 1987
• for fraud or fraudulent misrepresentation
• for any matter it would be unlawful for us to exclude

Business customers. Subject to the above, and whether caused by our negligence, breach of contract or breach of duty, we exclude liability for direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, wasted management or office time, and any indirect or consequential loss or damage however arising, even if foreseeable. Our total liability for any order is limited to the price paid for it.

Consumers. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We do not exclude liability in any way that the Consumer Rights Act 2015 does not permit.

16. Force majeure

We are not liable for delay or failure to perform caused by events outside our reasonable control, including: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or the threat of one, war, or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; the impossibility of using public or private transport; the impossibility of using public or private telecommunications networks; and the acts, decrees, legislation, regulations or restrictions of any government.

Performance is suspended for the period the event continues and we have an extension of time equal to that period. We will use reasonable endeavours to bring it to a close or find another way of performing.

17. Complaints

If you are unhappy with your order or with how we have handled a problem, email support@printlogik.co.uk with your order number. We will acknowledge within 2 working days and aim to resolve within 10 working days.

If you remain dissatisfied, ask for the matter to be reviewed by a director. Nothing here prevents you from taking a dispute to court.

18. Changes to these terms

We may revise these terms. The version in force when you place an order is the version that applies to that order, unless a change is required by law or a governmental authority, in which case it also applies to orders already placed.

Business customers. Where we notify you of a change, we will treat it as accepted unless you tell us otherwise within 7 working days.

Consumers. Changes do not apply retrospectively to an order you have already placed.

19. Law and jurisdiction

These terms and any contract formed under them are governed by the laws of England and Wales, and subject to the non-exclusive jurisdiction of the courts of England and Wales.

Consumers resident elsewhere in the UK may bring proceedings in their own jurisdiction.

Printlogik Ltd 11 Hind Avenue, Breaston, Derby, DE72 3DG support@printlogik.co.uk - 01332 890222 Data protection: dpo@printlogik.co.uk Company number 14982540 - VAT GB444711405

Version 2.0 - 30 September 2026. Supersedes v1.0.