1. Shipping and Delivery Times
At Printlogik Ltd, we strive to ensure timely delivery of all custom products. Delivery times may vary depending on the size, complexity, and nature of your order. Once your order has been completed and dispatched, estimated delivery times are as follows:
- Standard UK Delivery: 3-5 working days
- Expedited UK Delivery: 1-2 working days
- International Delivery: 7-14 working days (depending on location)
Please note that these are estimated delivery times and may be subject to delays beyond our control, such as customs processing or courier issues. Printlogik Ltd is not responsible for delays caused by third-party delivery services.
2. Shipping Costs
Shipping costs are calculated based on the destination, size, and weight of the package. The applicable shipping charges will be displayed at checkout and are in addition to the cost of your custom product. Please ensure that all shipping details are correct before placing your order, as any re-routing or redelivery due to incorrect information may incur additional charges.
3. International Shipping
Printlogik Ltd offers international shipping to a wide range of destinations. Please be aware that international shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. It is the customer’s responsibility to check with their local customs office regarding any applicable fees prior to placing an order. Printlogik Ltd will not be liable for any customs-related delays or additional charges.
4. Order Tracking Information
Printlogik Ltd does not provide shipping tracking information for every order. Tracking information is provided only for orders shipped to destinations outside of the United Kingdom. For international shipments, tracking details will be emailed to you upon dispatch, and you can monitor the progress of your shipment using the tracking number provided. For UK orders, tracking will not be available, and customers can expect delivery within the estimated timeframe.
5. Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact us immediately. We will work with our courier partners to investigate the issue and resolve it as quickly as possible. Please ensure that you provide us with the correct delivery address and contact details at the time of ordering, as Printlogik Ltd cannot be held responsible for lost or delayed deliveries due to incorrect or incomplete information provided by the customer.
6. Damage in Transit
While we take every precaution to package your order securely, on rare occasions, products may become damaged during transit. If your item arrives damaged, please notify us within 48 hours of receipt, providing photographic evidence of the damage. We will review the situation and, if appropriate, arrange for a replacement or refund in line with our returns policy.
7. Governing Law
This shipping policy, and any dispute arising from or in connection with it, shall be governed by and construed in accordance with the laws of England and Wales.
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