Privacy Policy
Printlogik Ltd, company number 14982540 Registered office: 11 Hind Avenue, Breaston, Derbyshire, DE72 3DG, United Kingdom
Version 2.0 - last updated 30 September 2026
1. Who we are
Printlogik Ltd ("we", "us", "our") provides print, signage, packaging, branding and design services. We are the data controller for the personal information described in this policy.
For anything relating to your personal data, email dpo@printlogik.co.uk, or write to: Data Protection, Printlogik Ltd, 11 Hind Avenue, Breaston, Derby, DE72 3DG, UK.
We are not required to appoint a statutory Data Protection Officer. Data protection enquiries are handled directly by the company.
For order queries or website feedback, contact support@printlogik.co.uk or call 01332 890222.
2. The information we collect
You give us:
- Name, email address, telephone number, billing and delivery addresses
- Company name and business details, where you order on behalf of an organisation
- Artwork and files you upload for printing, including anything those files contain
- The content of your emails, enquiry forms and telephone calls with us
- Account login details, if you create an account
We collect automatically when you use our website:
- IP address, browser type, device type, operating system and approximate location
- Pages viewed, time on page, referring site and the path you took through the site
- Recordings of your interaction with pages - mouse movement, scrolling, clicks and taps (see our Cookie Policy)
- Cookie and similar identifiers
We receive from others:
- Confirmation of payment from Stripe, our payment provider
- Delivery status from our couriers
3. Why we use it, and our lawful basis
| What we do | Lawful basis |
|---|---|
| Take, process, produce and deliver your order | Performance of a contract |
| Contact you about artwork, proofs, payment and delivery | Performance of a contract |
| Take payment and keep financial records | Contract, and legal obligation |
| Respond to enquiries and provide quotations | Legitimate interests - answering people who contact us |
| Store your artwork so reordering is quicker | Legitimate interests - customer convenience. Tell us at any time if you would rather we deleted it |
| Record calls and keep email correspondence for quality and training | Legitimate interests - service quality and dispute resolution |
| Detect and prevent fraud, and keep the site secure | Legitimate interests - protecting our business and customers |
| Website analytics, session recording and advertising cookies | Consent - set through our cookie banner, withdrawable at any time |
| Marketing emails about our products and offers | Consent, or the soft opt-in for existing customers. Unsubscribe in any email |
| Invite you to review your purchase through Google Customer Reviews | Consent - you choose whether to opt in on the order confirmation page |
Where we rely on legitimate interests, we have considered whether our interest is outweighed by your rights, and concluded it is not. You can object at any time - see section 8.
4. Payments
Payments are processed by Stripe. Card details are entered directly with Stripe and we never see or store your full card number. Stripe acts as a data controller in its own right for the payment data it processes; its privacy notice governs that processing.
5. Who we share it with
We do not sell your personal data. We share it only where we need to.
To run our business:
- VB Media - our website and e-commerce platform provider, who host the site and process orders on our behalf
- Stripe - payment processing
- Amazon Web Services (CloudFront), Cloudflare and Filestack - content delivery and image hosting
- Couriers and print partners - to produce and deliver your order
- Our accountants, and professional advisers where necessary
With your consent, for analytics and advertising:
- Microsoft Clarity - analytics and session recording. This records how you move through and interact with pages, and may capture what you type into forms. Microsoft's privacy statement applies to the data they hold
- Google - Google Analytics, and Google Customer Reviews. If you opt in on the order confirmation page, we pass your email address, order number, delivery country and estimated delivery date to Google so they can email you a survey. Your review may be shown publicly alongside our business on Google. Declining has no effect on your order
- Meta (Facebook and Instagram) - the Meta Pixel, used to measure our advertising and build audiences
Accessibility: our site loads an accessibility toolbar from a third party, which processes technical data to provide that feature.
We may also disclose information where the law requires it, or to establish or defend legal claims.
6. International transfers
Some providers above process data outside the United Kingdom. Where that happens we rely on the UK's adequacy regulations, or on the International Data Transfer Agreement or UK Addendum, so your data receives equivalent protection. Ask us and we will tell you which safeguard applies.
7. How long we keep it
| What | How long |
|---|---|
| Order and financial records | 7 years from the end of the relevant accounting period, to meet HMRC requirements |
| Artwork and print files | Kept while you remain an active customer, so reordering is quick. Reviewed after 3 years with no order and deleted unless you ask us to keep them. You can ask us to delete your artwork at any time |
| Account details | While your account is open. After 3 years of inactivity we will contact you before closing and deleting it |
| Quotations and enquiries that do not become orders | Archived in our system, reviewed after 3 years and deleted |
| Call recordings | 30 days |
| Marketing consent records | While you remain subscribed, plus 2 years, so we can evidence the consent |
| Analytics and advertising data | As set by each provider - see our Cookie Policy |
8. Your rights
You have the right to:
- Be informed about how we use your data - this policy
- Access a copy of the personal data we hold about you
- Rectify anything inaccurate or incomplete
- Erase your data where there is no continuing reason for us to hold it
- Restrict how we use it while a concern is resolved
- Portability - receive certain data in a machine-readable format
- Object to processing based on legitimate interests, and to direct marketing at any time
- Withdraw consent at any time where we rely on it. This does not affect processing already carried out
Email dpo@printlogik.co.uk to exercise any of these. We respond within one month, at no charge in normal circumstances.
9. Marketing
We send marketing emails only where you have consented, or where you have bought from us and we are offering similar products - in which case you can opt out when we collect your details and in every message afterwards.
Every marketing email carries an unsubscribe link which takes effect immediately. It does not stop messages about an order you have placed.
10. Keeping it secure
We use access controls, encryption in transit, and restrict access to your data to those who need it. Our providers are bound by contract to protect it. No system is completely secure, but if a breach occurs that is likely to risk your rights we will tell you and the ICO as the law requires.
11. Children
Our services are aimed at businesses and adults. We do not knowingly collect data from anyone under 16. Contact us if you believe we have and we will delete it.
12. Complaints
If you are unhappy with how we have handled your data, email dpo@printlogik.co.uk first and we will try to put it right.
You can also complain to the Information Commissioner's Office:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF ico.org.uk/make-a-complaint - helpline 0303 123 1113
13. Changes
We may update this policy. Changes are posted here with a new version number and date. Where a change materially affects how we use your data, we will tell you directly.